We may receive information about you:
If you contact us directly, via our website or our customer sales and services teams - through applying for one of our products or services, or to make an enquiry or other request
From our dealerships, to whom you have given your information
Occasionally from other third parties who may lawfully pass to us information about you
If you apply for a position within John Grose Group
The information we collect:
Contact details (Name, address, phone number, date of birth, email address, NI Number, Driving Licence Number)
Vehicle information (including registration number, VIN, service and MOT reminder dates, mileage and warranty repair information)
The date and time you used our services
Information from our websites
Details of transactions between you and us
Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), fleet size and company details.
Voice recordings of calls you make to us
CCTV footage for our own security purposes
Live Chat records
Any information within correspondence you send to us
We may use your information for a variety of purposes, including but not limited to:
informing you about our products and services
identifying other products and services which might be of interest to you
providing or manage any information, products or services you have asked for
helping us identify you when you contact us
general administration purposes
improving the quality of our products and services
helping us detect and prevent fraud and money laundering
helping us recover debts
carrying out analysis and customer profiling
Informing you about our products and services:
We may contact you by post, phone, e-mail, SMS and other electronic means in line with the consent given when you initially made contact with John Grose.
We may also contact you by the media above where we in discussion with you about your current contractual needs or where there is a legitimate reason to do so during the ownership of your vehicle.
Should you not wish to continue receiving marketing communications from us on products and services please contact us at firstname.lastname@example.org or John Grose Marketing Dept., Ransomes Europark, Ipswich IP3 9BE or 01473 270707
You can also click the unsubscribe link on any of our email marketing communications. Alternatively, you can contact us by telephone or post using the contact information above.
Please note, if you purchase a vehicle from a franchised dealership that is not part of the John Grose Group Limited, or otherwise give your information to such a dealership, or to a manufacturer directly, you will have a separate relationship with that organisation in respect of the use of your data and you will need to contact the organisation concerned in relation to any request you may have regarding that organisations use of your data.
The range of products and services offered by John Grose Group Limited, group companies or selected business partners include, but is not limited to:
Motor related products and services, including (amongst other things) vehicle aftersales care, MOTs, vehicle parts, accident repair, finance, leasing and ancillary insurances, vehicle rental, vehicle accessories, vehicle warranties and motor insurance
Personal finance products
We may share your information for any of these purposes with:
Our manufacturer franchise partners
Our carefully chosen business partners
Our service providers and agents who perform services on our behalf, such as marketing agencies and data management firms
Where consent is necessary to facilitate sharing with other parties we will ensure this is obtained prior to processing.
We will not sell your information to third parties but we do work closely with selected partners who help us to provide you with the information, products and service that you request form us.
We may also pass your information to third parties:
If we have been asked to provide information for legal or regulatory purposes
In relation to existing or future legal proceedings
In the process of selling one or more of our businesses, or to anyone to whom we may transfer our rights under any customer agreement we have with you
For the purpose of preventing fraud/loss, for example to fraud prevention agencies
Except as provided in this policy, we will not provide your personal information to third parties
Security of personal information
We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal data you provide either electronically on our secure servers or physically with the appropriate security.
Retention of information
The only exceptions to the periods mentioned above are where:
the law requires us to hold your personal information for a longer period, or delete it sooner;
Where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 7 years following the date of that complaint or query; or
you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law
You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request
Upon receipt of such a request we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.
We may withhold personal information that you request to the extent permitted by law.
If you instruct us to no longer process your personal data we will do so as quickly as possible.
If you instruct us to destroy any/all of your personal data we may hold we will do so as quickly as possible.
If you instruct us to cease all processing for marketing purposes we will do so as quickly as possible.
Any Data Protection issues or concerns can be directed to email@example.com.
We are registered as a data controller with the Information Commissioner's Office and our registration number is: Z570349X.
We take reasonable care to comply with requirements of the General Data Protection Regulations and all information collected from our website is via a secure link.